Refund policy

Tattoos are a skin-contact product, so we can't take back opened or used items. We replace an order at no cost if:

• it arrived damaged,
• you received the wrong design, or
• a design didn't transfer because of a print defect.

Use the contact form within 7 days of delivery with your order number and a photo. We'll ship a replacement within 2 working days of approval.

If a replacement isn't possible, we refund the amount you paid for that item to your original payment method, or to your bank account for cash-on-delivery orders, within 5–7 working days.

Orders can be cancelled for a full refund before they ship.